SERVICE
Unique Pre-Sales Service
- Assess your on-site power conditions and provide expert consultation
- Deliver foundational training on standby generator equipment
- Offer targeted recommendations to optimize your existing power systems
- Calculate the ideal generator capacity based on your actual load requirements
- Provide recommendations for energy-efficient operation to maximize savings
- Prepare preliminary cost estimates for customized power solutions
- Design custom engine rooms and produce detailed drawings for both the facility and generator sets
Quality After-Sales Service
We pride ourselves on a comprehensive after-sales support system backed by a team of highly skilled technical experts. Beyond standard services—such as equipment maintenance, issue resolution, spare parts replacement, and additional support—we take a proactive approach to ensure long-term customer satisfaction:
- Regularly gather feedback on product quality and deliver targeted improvements
- Proactively advise on vulnerable components and recommend appropriate spare parts, with dedicated supply and support
- Conduct ongoing customer satisfaction surveys (covering products, brand, and services) to refine our strategies
- Offer flexible training and guidance through on-site visits, workshops, and invitation-based sessions
- Perform regular customer visits and check-in calls to listen to your feedback and suggestions
- Provide 24/7 technical support via our website (wtrdl.com) and dedicated hotline: 4008-592-585
